Privacy policy

Privacy Policy – NÉIA

This Privacy Policy describes how NÉIA collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.neiaoil.com (the "Site"), or otherwise communicate with us. "You" refers to users of our services including customers, website visitors, and others whose data we collect pursuant to this policy.

Please read this Privacy Policy carefully. By accessing or using our Site and services, you agree to the collection, use, and disclosure of your information as outlined. If you do not agree, please refrain from using our Site.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, legal obligations, or privacy best practices. Updated versions will be posted on the Site, with the revised date noted.

How We Collect and Use Personal Information

Over the past 12 months, NÉIA has collected personal information from you via the following methods:

Information You Provide Directly:

  • Contact Details: Name, email, phone, address
  • Order Details: Billing/shipping info, product selections
  • Account Info: Username, password
  • Shopping Data: Wishlist, cart contents
  • Customer Support: Emails, messages, product feedback

Information via Cookies & Analytics:

We collect Usage Data including:

  • Browser type, device data, IP address, referral URL, browsing actions
  • Behavioural analytics through cookies and pixels

Information from Third Parties:

  • Shopify (our commerce platform)
  • Payment processors (Stripe, PayPal, etc.)
  • Email platforms (e.g. Klaviyo)

  • Marketing partners for retargeting, affiliate programs, or ad personalisation

We use this information to:

  • Fulfil your orders and process payments
  • Communicate updates and marketing
  • Improve the Site and customer experience
  • Comply with legal and contractual obligations
  • Detect and prevent fraud

Cookies

We use cookies and similar technologies to:

  • Maintain shopping cart
  • Track browsing behaviour
  • Improve user experience

You may block cookies in your browser settings, but doing so may affect functionality. Learn more: https://www.shopify.com/legal/cookies

How We Share Personal Information

We may disclose your information to:

  • Service Providers (payment processors, couriers, customer support)
  • Marketing Partners (e.g. Shopify Audiences, Klaviyo)
  • Third parties with your consent (e.g. reviews or social integrations)
  • Our affiliates, or as part of a business transaction

Categories of Information Disclosed:

Category Recipients
Identifiers (e.g. name, email) Shopify, email services
Commercial data (orders) Fulfilment, analytics, ads
Internet activity (cookies) Analytics & ad providers

We do not sell sensitive data or infer characteristics based on sensitive information.

Shopify Ad Services (if applicable)

If you opt out of personalisation via the Shopify Privacy Portal, we will honour that preference.

We may share anonymised or hashed data with Shopify for audience creation or targeted ads, consistent with applicable laws.

User Generated Content

If you submit reviews or public comments, they are viewable by others. We are not responsible for third-party use of such content.

Third-Party Links

Our Site may contain links to external platforms. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before submitting data.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children. If we become aware, we will delete such data.

Data Security & Retention

We implement safeguards to protect your data, though no system is fully secure. We retain data only as long as necessary for the purposes outlined or to comply with law.

Your Rights (Subject to Jurisdiction)

Depending on your location, you may be entitled to:

  • Request access or a copy of your data
  • Correct inaccuracies
  • Request deletion
  • Object to or restrict processing
  • Withdraw consent where applicable
  • Opt-out of direct marketing or targeted ads

To exercise any of these rights, contact us via Contact@neiaoil.com. We may require verification.

Contact Us

For questions, complaints, or to exercise your rights: Email: contact@neiaoil.com

If required by GDPR or UK Data Protection Act: Data Controller: NÉIA Representative (EEA/UK): [Insert Details if applicable]

This Privacy Policy is a living document and may evolve. We recommend you review it regularly.